The 2nd Middle East Call Center Summit in Dubai, UAE

Sidani Innovative Management Services (SIMS) participates in the 2nd Middle East Call Center Summit in Dubai, UAE. Sai Subramanian, Vice President for Innovation & Technology, Chaired the discussion on Customer Empowerment and Future of Customer Engagement. Over 100 industry leaders attended the conference in Dubai which emphasized the impact of Digital Disruption and Innovation in customer relations, and the importance of planning for new meta trends to target product and service offerings, investing in solutions not resolutions, and advancing the customer experience within innovative organizations. For more information on customer empowerment and innovative methods to enlighten the customer experience, feel free to contact .